Question 1

Introduction

Accepted Answer

Welcome to the DRBS East privacy notice.
 
DRBS East respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
 
Please also use the Glossary1 to understand the meaning of some of the terms used in this privacy notice

Question 2

Important information and who we are

Accepted Answer

Purpose of this privacy notice
 
This privacy notice aims to give you information on how DRBS East collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
 
This website is not intended for children and we do not knowingly collect data relating to children.
 
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
 
Controller
 
This privacy notice is issued on behalf of DRBS East so when we mention "we", "us" or "our" in this privacy notice, we are referring to the company responsible for processing your data. Unless otherwise stated, when you purchase a product or service with us, DRBS East is the controller and responsible for your personal data. DRBS East is responsible for this website.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
 
Contact details
 
Our full details are:
Full name of the company to contact: DRBS East Email address: claims@drbseast.co.uk
Postal address: 6 Lancaster Way,Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6XU
 
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
 
Changes to the privacy notice and your duty to inform us of changes
 
This version was last updated on 24 May 2018.
The data protection law in the UK will change/changed on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 
Third-party links
 
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit

Question 3

The data we collect about you

Accepted Answer

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
 
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
 
 • Identity Data may include any of the following: first name, last name, username or similar identifier, title and date of birth.
 • Contact Data includes billing address, delivery address, email address and telephone numbers.
 • Financial Data includes bank account and payment card details.
 • *Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
 • *Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
 • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
 • *Usage Data includes information about how you use our website, products and services.
 • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
 
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
 
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
 
If you fail to provide personal data
 
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Question 4

How is your personal data collected?

Accepted Answer

We use different methods to collect data from and about you including through:
 
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes
personal data you provide when you:
 
 • apply for our products or services;
 • create an account on our website;
 • subscribe to our service or publications;
 • request marketing to be sent to you;
 • enter a competition, promotion or survey; or
 • give us some feedback.
 
 • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs] and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy www.drbseast.co.uk 2for further details.
 
 • *Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
 
 • Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks based in or outside the EU; and
(c) search information providers based in outside the EU.
 • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based in or outside the EU.
 • Identity and Contact Data from data brokers or aggregators based in outside the EU.
 • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

PRIVACY POLICY